Most helpful review
New Reviewer
I have a 2014 ford f150 that I bought from them. I had an issue one day when I went to stop at a stop sign and my break peddle dropped to the floor. So I contacted Simmons and Rockwell to get it looked at because the brakes were good on it. I had to take it to Bath to...
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ID
#3283729 Review #3283729 is a subjective opinion of poster.
Location
Big Flats, New York
Cons
  • Scamming people
Loss
$6500
Preferred solution
Let the company propose a solution
New Reviewer

Pissed customer

Had Jeff Smith for a salesman an can't find him. He's always texting on his phone an hides in Simmons cars on Simmons time to talk to his girlfriend. I've seen him hiding an watched him one day he was in the car talking on his phone for three hours. Would never go to him again an won't recommend him.

User's recommendation: Stay away from Jeff Smith.

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ID
#2520383 Review #2520383 is a subjective opinion of poster.
Location
Big Flats, New York
New Reviewer

Poor customer service

In 2020 I bought a 2019 Ford Escape. Recently I was going to trade my truck in on a new 2020 Ram 1500 . The truck I was interested in did not have any pictures. I contacted Hornell NY and Elmira NY asking for actual pictures of the vehicle. Needless to say 5 days go by and not one picture of the vehicle.
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ID
#2047042 Review #2047042 is a subjective opinion of poster.
Location
Hornellsville, New York
Service
Simmons Rockwell Sales Representative
Preferred solution
Let the company propose a solution
New Reviewer

Stay away,far away

simple coolant temp sensor,$ 1800.00 scam and 2 weeks of waiting, traded truck to another dealer just to stop the bleeding and the unbelievable frustration with everyone there.Had to have a blowout in the Service dept to get someone to put it together so I could get rid of it, no loyalty to a multi new vehicle buyer, pathetic business.
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ID
#1751671 Review #1751671 is a subjective opinion of poster.
Location
Hornellsville, New York
Service
Simmons Rockwell Car Repair
Reason of review
Poor customer service
Loss
$18
Preferred solution
none,

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No respect for your repeat business, buying from them is what you should expect from a shady used car salesmen

Update by user Nov 11, 2019

General Manager, Mr. Hamilton, guess after ten vehicles I’ve purchased you don’t need my business, my friend , family or coworkers. “ Got it”!

Update by user Nov 11, 2019

Sent a personal email with everything quoted below and all I got back in reply....... hear the crickets.

Update by user Nov 11, 2019

$60,000.00 loss hope it was worth it.

Original review posted by user Nov 11, 2019
I’ve been a loyal customer to this dealership, having purchased ten vehicles from the Hallstead dealership over the past 18 years. I have went out of my way to brag this dealership to friends, family and coworkers. This word of mouth has been a blessing with more sales to their dealership. This 18 year journey has had some bumps with dishonesty from sales and service, but in the end issues were resolved and those issues were more from dealership growing pains and inexperienced staff. Recently that all changed, I contacted a salesperson who I trusted and have made repeat purchases with. I found a new vehicle on their website , contacted the salesperson via Phone, text and email. I gave a detailed message communicating my interest, my trade info. Including amount of money still owed on the trade, mileage, and the maximum I expected to pay in a new monthly payment. I requested credit applications sent to mine and my wife’s emails to get that out of the way before we visited the dealership. Made further calls asking reassurance the credit application was received, reviewed and set up a firm time to meet with the salesperson. Got to the dealership early was left standing in the doorway with my two sons , while they searched for the salesperson, finally get set down . After more wasted time started giving my info , reiterating things that were sent in original communication. Sit for another 1/2 an hour and the finance guy , ( who I’ve dealt with on numerous other purchases) starts to go over numbers. I always do my homework and know ahead of time the general low and high trade in-values. First the bomb they offer 3 thousand less than the poor to fair quality of the trade, with only 26 thousand miles, (by the way they have my exact vehicle on their lot in only a fair to good condition VS my mint condition vehicle , theirs has 6 thousand more miles on it and they are asking 6 thousand more than what they are offering me. Than the finance guy tries to give me a lecture on how sometimes depreciation and buying , you have to basically bite the bullet and pay a higher payment, his quote you know you’ve bought so many vehicles I don’t have to tell you! “And lastly the bottom falls out , tells me a lease payment and or car purchase payment of over 400 dollars more than I’m currently paying."................hello did anyone read the email, read the text, or listen when we talked on the phone! Pissed wouldn’t explain my disappointment. So then the salesperson and finance guy got up mumbling something about let’s see if there’s something else we can do , leave us and went and hid I guess, sat there for another 1/2 an hour. Got up and left. I could have went to a fly by night used car dealership and been treated better and more honestly. Had someone read and did their homework they could have simply got back to me and communicated the payment I was looking for wasn’t achievable and I would have opted to look for another new vehicle with less bells/ whistles and got the payment I wanted. Simmons Rockwell it was fun , but now you are dead to me, my family , friends and surely I will communicate to the 2500 co-workers I employed with to steer clear of your dealerships.
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ID
#1705622 Review #1705622 is a subjective opinion of poster.
Service
Simmons Rockwell Customer Care
Cons
  • Deception
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution

Disappointed and never again

I’ve been a loyal customer to this dealership, having purchased ten vehicles from the Hallstead dealership over the past 18 years. I have went out of my way to brag this dealership to friends, family and coworkers. This word of mouth has been a blessing with more sales to their dealership. This 18 year journey has had some bumps with dishonesty from sales and service, but in the end issues were resolved and those issues were more from dealership growing pains and inexperienced staff. Recently that all changed, I contacted a salesperson who I trusted and have made repeat purchases with. I found a new vehicle on their website , contacted the salesperson via Phone, text and email. I gave a detailed message communicating my interest, my trade info. Including amount of money still owed on the trade, mileage, and the maximum I expected to pay in a new monthly payment. I requested credit applications sent to mine and my wife’s emails to get that out of the way before we visited the dealership. Made further calls asking reassurance the credit application was received, reviewed and set up a firm time to meet with the salesperson. Got to the dealership early was left standing in the doorway with my two sons , while they searched for the salesperson, finally get set down . After more wasted time started giving my info , reiterating things that were sent in original communication. Sit for another 1/2 an hour and the finance guy , ( who I’ve dealt with on numerous other purchases) starts to go over numbers. I always do my homework and know ahead of time the general low and high trade in-values. First the bomb they offer 3 thousand less than the poor to fair quality of the trade, with only 26 thousand miles, (by the way they have my exact vehicle on their lot in only a fair to good condition VS my mint condition vehicle , theirs has 6 thousand more miles on it and they are asking 6 thousand more than what they are offering me. Than the finance guy tries to give me a lecture on how sometimes depreciation and buying , you have to basically bite the bullet and pay a higher payment, his quote you know you’ve bought so many vehicles I don’t have to tell you! “And lastly the bottom falls out , tells me a lease payment and or car purchase payment of over 400 dollars more than I’m currently paying."................hello did anyone read the email, read the text, or listen when we talked on the phone! Pissed wouldn’t explain my disappointment. So then the salesperson and finance guy got up mumbling something about let’s see if there’s something else we can do , leave us and went and hid I guess, sat there for another 1/2 an hour. Got up and left. I could have went to a fly by night used car dealership and been treated better and more honestly. Had someone read and did their homework they could have simply got back to me and communicated the payment I was looking for wasn’t achievable and I would have opted to look for another new vehicle with less bells/ whistles and got the payment I wanted. Simmons Rockwell it was fun , but now you are dead to me, my family , friends and surely I will communicate to the 2500 co-workers I employed with to steer clear of your dealerships.
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ID
#1697191 Review #1697191 is a subjective opinion of poster.
Location
Owego, New York
New Reviewer

Bait and Switch artists

I was recently looking to purchase a truck from Simmons Rockwell. As I am from the Rochester, NY area, I wanted to ensure the truck was still available. I contacted the Bath location and was advised the truck was still there. The ad on their website indicated a price of $26,999, which is a ridiculously low price for a 2018 GMC. I spoke with a sales rep who stated "yes we still have it, and the price is reduced to $29,000". I advised him the ad said 26,999. The sales rep stated he would look into it. The following day, he contacted me and advised "it was an error in the ad" and the real price is 29,000. I have spoken to several people in the auto dealer industry and they advised that Simmons Rockwell is known to do this. They will put an ad with one price or mileage, and the actual price or mileage is different. They then put the blame on the marketing firm for putting the wrong information. Typical bait and switch nonsense. Caveat emptor folks.
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ID
#1672990 Review #1672990 is a subjective opinion of poster.
Location
Urbana, New York
Reason of review
Pricing issue
New Reviewer

Engine blow from a recall fix

Simmons Rockwell - Engine blow from a recall fix
Simmons Rockwell - Engine blow from a recall fix
I bought my car from simmons rockwell in elmira ny. Recently had an engine recall fixed by them. I was told the technicians had to go for training so they knew how to fix the recall issue. I drove an hour out of my town yesterday, and my engine blew up. Oil pouring out everywhere. Engine knocking. Left me stranded in the middle of no where at 9pm. Never had any issues with my car until their techs had to take my engine out to fix a recall. I am so unhappy. I now have no car due to inexperienced unknowledgable and uncaring techinicians. I will be calling simmons tomorrow to demand they fix my car. So mad.
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ID
#1572804 Review #1572804 is a subjective opinion of poster.
Service
Simmons Rockwell Car Repair
Reason of review
Engine failure after recall repair
Preferred solution
Want company to fix their mistake. Need a new engine.
New Reviewer
Service @ Simmons-Rockwell Dodge Dealer in Bath Never purchasing another vehicle thru Simmons -Rockwell!! Took our Dodge Ram in for service today under their “extended warranty program” it needs u joints n ball joints, tires are even cupping!! Was told not covered bc...
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ID
#1546951 Review #1546951 is a subjective opinion of poster.
Location
Urbana, New York
Service
Simmons Rockwell Truck Repair
Reason of review
Poor customer service

Refused to sell to women

Have cash down good credit and can’t even get a return call. Bait in switch with crosstrek. Lied to get financial info. Hit my credit then refused to even answer an email? General Manager Billy coward won’t even email back filing a BBB, FTC complaint to follow. Maybe I will film this
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ID
#1402954 Review #1402954 is a subjective opinion of poster.
Location
Elmira, New York
Service
Simmons Rockwell Manager
Reason of review
Poor customer service
New Reviewer

Dissatisfied

On Sep. 5th i had my driver side car window looked at because it would go down but would not go back up. They said they would order the part, I only have two days a week that i can come in to have it fix, so my appointment was a couple weeks later, i show up on the 26th only to wait 40 mins for them to tell me that the part has not arrived yet, so made another appointment for the 3rd of Oct. only to be dissatisfied once again said they would call when the part comes in. I should not take a month or more for a part to come in, I've heard too many complaints about this just waiting in the waiting room there... someone should be checking into this, the people who currently work there are not doing there job that they are being paid to do.
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3 comments
#1700428

Don't take your trade-in to some or Rockwell's they will rip you off

#1573277

You're lucky to be living in the here and now. Obviously you are too young to recall the advent of foreign cars in the U.S.

with 6 months seeming reasonable for parts and components for your Datsun.

Folks now are accustomed to instant gratification which just isn't a law of the universe but an occasional convenience when found. There's no excuse for keeping you physically waiting around for something they don't have, but not everything is instantly available at all times.

#1760181
@PissedConsumer1573277

Shut up old man, Times change. This isn’t the 1970s.

Of course it took longer in the old days but it shouldn’t take as long in 2019. The guy has a legitimate gripe.

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ID
#1371978 Review #1371978 is a subjective opinion of poster.
Location
Elmira, New York
Reason of review
Order processing issue

Extended warranty rip off

Purchased an extended warranty from Simmons Rockwell in Hornell and is virtually useless. Close to corruption.
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1 comment
#1799417

hornell, is the worst I don't know how all employees can live with themselves ripping people off.

ID
#1367753 Review #1367753 is a subjective opinion of poster.
Location
Hornell, New York
New Reviewer

ALWAYS A VALVE OR SEAL JOB

Service issue for a 2012 Subaru. Set up appointment online and got call rescheduling as issue was a bit complex for them. Was put out a couple of weeks due to making sure parts were available, warranty and recall. They were informed exactly what parts were needed and I was guaranteed would be complete in one day. Dropped vehicle off at 8 am, phone call in afternoon, no parts, had to order and recall would take a week. Car was there for 3 days before they let us know it was done. Left there due to inability to pick it up as daughter was back at college. Next week recall was done. Other issue was to have them check for an oil leak. Wow a car with 90k miles needs new gaskets/seals already. Seems that is the answer to everyone's oil problem there. Oh and when they are looking for oil leaks, looking at the oil level is a totally different request.
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ID
#1331149 Review #1331149 is a subjective opinion of poster.
Location
Elmira, New York
Service
Simmons Rockwell Repair
Cons
  • Attitude and lies about parts being ordered
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

Made it right

Simmons Rockwell higher ups saw my complaint about a trailer hitch refund and told the dealership to pay me for it. So eventually, I got a check for what we put into the truck! If you remember, we had to return our truck after 2 weeks because it would not pass inspection in PA, but before that time, we purchased and installed a new class 2 trailer hitch. When we returned the truck because of the lemon laws, we bought a brand new 2017 from them. But they would not add the cost of the new hitch into the deal. Yes, it was only about $200.00 dollars and when one is dropping 30,000 on a new truck, it is a drop in the bucket. but it was the principle of the thing. they were getting their uninspectable truck back in a better condition than they sold it to us,,,with a new trailer hitch. I was pissed. So I wrote to upper management about how I was feeling ripped off, especially since I was buying a brand new truck from these same people!! So I was glad when upper management said we would get our hitch costs refunded.
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ID
#1230982 Review #1230982 is a subjective opinion of poster.
Reason of review
Problems with payment

Sales

Called on Thursday regarding an inquiry about a Terrain, spent time talking to a salesman on the phone & 5 days later I have not heard a single thing back! I will defenitely not be purchasing a car here.
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ID
#1225527 Review #1225527 is a subjective opinion of poster.
Service
Simmons Rockwell Sales Representative
Reason of review
Poor customer service
New Reviewer
Simmons Rockwell - Ripped off
Drove 2 hours to dealership. We bought at Bath, NY, what we thought would be our next truck to last us a good many years and miles, a one year old low mileage preowned 2016 Ford F-150, 11,000 miles, 222. More years of warranty remaining and drove nicely. Outwardly,...
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ID
#1112432 Review #1112432 is a subjective opinion of poster.
Location
Bath, New York
Product
2016 Ford F150 Pickup Truck
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Trade value of tow hitch and trailer brakes for spray in bed liner

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