Simmons Rockwell Reviews

I went to buy a Ford F-150 , black with window sticker of 56999

Filled out all paperwork for purchasing it and now they tell me the new price is 59999. Said they made a mistake.

Well when you place the truck on the lot with the sticker price in bold color letters on front windshield you better honor the price. Told me to have a good day and sent me on the way, no truck.

I purchased a brand new car from them and the very next inspection they say the tires are locked up, not moving, and it needs new brakes. The moron that inspected the car left the hand brake on.

It is a standard transmission, you always put the brake on when you park. Then they handed me a list saying it needed in the ballpark around 7 thousand to fix everything. The car had brand new EBC with less than 25 miles on them.

I left and went to a ford dealer in Albany and it passed inspection with flying colours. Now, I believe in giving the mentally challenged jobs but not in the safety industry.

Maverick constantly has dead battery. Can start with jump.

Having to do it everyday. Took to dealer and they recharged the 12v battery and next morning the truck was dead. Glad NY has lemon law. When I called dealer about vehicle being dead again, told I could have appointment in 5 days.

No loaner vehicle available. My only source of transportation with cancer.

Vehicle a little more than 2 months old. Horrible dealer.

Had Jeff Smith for a salesman an can't find him. He's always texting on his phone an hides in Simmons cars on Simmons time to talk to his girlfriend.

I've seen him hiding an watched him one day he was in the car talking on his phone for three hours. Would never go to him again an won't recommend him.

In 2020 I bought a 2019 Ford Escape. Recently I was going to trade my truck in on a new 2020 Ram 1500 .

The truck I was interested in did not have any pictures.

I contacted Hornell NY and Elmira NY asking for actual pictures of the vehicle. Needless to say 5 days go by and not one picture of the vehicle.

I’ve been a loyal customer to this dealership, having purchased ten vehicles from the Hallstead dealership over the past 18 years. I have went out of my way to brag this dealership to friends, family and coworkers.

This word of mouth has been a blessing with more sales to their dealership.

This 18 year journey has had some bumps with dishonesty from sales and service, but in the end issues were resolved and those issues were more from dealership growing pains and inexperienced staff.

Recently that all changed, I contacted a salesperson who I trusted and have made repeat purchases with.

I found a new vehicle on their website , contacted the salesperson via Phone, text and email. I gave a detailed message communicating my interest, my trade info. Including amount of money still owed on the trade, mileage, and the maximum I expected to pay in a new monthly payment.

I requested credit applications sent to mine and my wife’s emails to get that out of the way before we visited the dealership.

Made further calls asking reassurance the credit application was received, reviewed and set up a firm time to meet with the salesperson.

Got to the dealership early was left standing in the doorway with my two sons , while they searched for the salesperson, finally get set down . After more wasted time started giving my info , reiterating things that were sent in original communication.

Sit for another 1/2 an hour and the finance guy , ( who I’ve dealt with on numerous other purchases) starts to go over numbers.

I always do my homework and know ahead of time the general low and high trade in-values.

First the bomb they offer 3 thousand less than the poor to fair quality of the trade, with only 26 thousand miles, (by the way they have my exact vehicle on their lot in only a fair to good condition VS my mint condition vehicle , theirs has 6 thousand more miles on it and they are asking 6 thousand more than what they are offering me.

Than the finance guy tries to give me a lecture on how sometimes depreciation and buying , you have to basically bite the bullet and pay a higher payment, his quote you know you’ve bought so many vehicles I don’t have to tell you!

“And lastly the bottom falls out , tells me a lease payment and or car purchase payment of over 400 dollars more than I’m currently paying."................hello did anyone read the email, read the text, or listen when we talked on the phone!

Pissed wouldn’t explain my disappointment.

So then the salesperson and finance guy got up mumbling something about let’s see if there’s something else we can do , leave us and went and hid I guess, sat there for another 1/2 an hour. Got up and left.

I could have went to a fly by night used car dealership and been treated better and more honestly.

Had someone read and did their homework they could have simply got back to me and communicated the payment I was looking for wasn’t achievable and I would have opted to look for another new vehicle with less bells/ whistles and got the payment I wanted.

Simmons Rockwell it was fun , but now you are dead to me, my family , friends and surely I will communicate to the 2500 co-workers I employed with to steer clear of your dealerships.

I’ve been a loyal customer to this dealership, having purchased ten vehicles from the Hallstead dealership over the past 18 years. I have went out of my way to brag this dealership to friends, family and coworkers.

This word of mouth has been a blessing with more sales to their dealership.

This 18 year journey has had some bumps with dishonesty from sales and service, but in the end issues were resolved and those issues were more from dealership growing pains and inexperienced staff.

Recently that all changed, I contacted a salesperson who I trusted and have made repeat purchases with. I found a new vehicle on their website , contacted the salesperson via Phone, text and email. I gave a detailed message communicating my interest, my trade info. Including amount of money still owed on the trade, mileage, and the maximum I expected to pay in a new monthly payment.

I requested credit applications sent to mine and my wife’s emails to get that out of the way before we visited the dealership.

Made further calls asking reassurance the credit application was received, reviewed and set up a firm time to meet with the salesperson.

Got to the dealership early was left standing in the doorway with my two sons , while they searched for the salesperson, finally get set down . After more wasted time started giving my info , reiterating things that were sent in original communication. Sit for another 1/2 an hour and the finance guy , ( who I’ve dealt with on numerous other purchases) starts to go over numbers.

I always do my homework and know ahead of time the general low and high trade in-values. First the bomb they offer 3 thousand less than the poor to fair quality of the trade, with only 26 thousand miles, (by the way they have my exact vehicle on their lot in only a fair to good condition VS my mint condition vehicle , theirs has 6 thousand more miles on it and they are asking 6 thousand more than what they are offering me.

Than the finance guy tries to give me a lecture on how sometimes depreciation and buying , you have to basically bite the bullet and pay a higher payment, his quote you know you’ve bought so many vehicles I don’t have to tell you!

“And lastly the bottom falls out , tells me a lease payment and or car purchase payment of over 400 dollars more than I’m currently paying."................hello did anyone read the email, read the text, or listen when we talked on the phone!

Pissed wouldn’t explain my disappointment.

So then the salesperson and finance guy got up mumbling something about let’s see if there’s something else we can do , leave us and went and hid I guess, sat there for another 1/2 an hour. Got up and left.

I could have went to a fly by night used car dealership and been treated better and more honestly.

Had someone read and did their homework they could have simply got back to me and communicated the payment I was looking for wasn’t achievable and I would have opted to look for another new vehicle with less bells/ whistles and got the payment I wanted.

Simmons Rockwell it was fun , but now you are dead to me, my family , friends and surely I will communicate to the 2500 co-workers I employed with to steer clear of your dealerships.

simple coolant temp sensor,$ 1800.00 scam and 2 weeks of waiting, traded truck to another dealer just to stop the bleeding and the unbelievable frustration with everyone there.Had to have a blowout in the Service dept to get someone to put it together so I could get rid of it, no loyalty to a multi new vehicle buyer, pathetic business.

I bought my car from simmons rockwell in elmira ny. Recently had an engine recall fixed by them.

I was told the technicians had to go for training so they knew how to fix the recall issue. I drove an hour out of my town yesterday, and my engine blew up. Oil pouring out everywhere. Engine knocking.

Left me stranded in the middle of no where at 9pm. Never had any issues with my car until their techs had to take my engine out to fix a recall. I am so unhappy. I now have no car due to inexperienced unknowledgable and uncaring techinicians.

I will be calling simmons tomorrow to demand they fix my car. So mad.

I was recently looking to purchase a truck from Simmons Rockwell. As I am from the Rochester, NY area, I wanted to ensure the truck was still available.

I contacted the Bath location and was advised the truck was still there. The ad on their website indicated a price of $26,999, which is a ridiculously low price for a 2018 GMC. I spoke with a sales rep who stated "yes we still have it, and the price is reduced to $29,000". I advised him the ad said 26,999.

The sales rep stated he would look into it. The following day, he contacted me and advised "it was an error in the ad" and the real price is 29,000. I have spoken to several people in the auto dealer industry and they advised that Simmons Rockwell is known to do this. They will put an ad with one price or mileage, and the actual price or mileage is different.

They then put the blame on the marketing firm for putting the wrong information.

Typical bait and switch nonsense. Caveat emptor folks.

On Sep. 5th i had my driver side car window looked at because it would go down but would not go back up.

They said they would order the part, I only have two days a week that i can come in to have it fix, so my appointment was a couple weeks later, i show up on the 26th only to wait 40 mins for them to tell me that the part has not arrived yet, so made another appointment for the 3rd of Oct. only to be dissatisfied once again said they would call when the part comes in.

I should not take a month or more for a part to come in, I've heard too many complaints about this just waiting in the waiting room there... someone should be checking into this, the people who currently work there are not doing there job that they are being paid to do.