Simmons Rockwell
Simmons Rockwell Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simmons Rockwell has 2.1 star rating based on 27 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Came back 4 times, Salesman kevin.
Cons: Attitude and lies about parts being ordered, Deception, Scamming people.Recent recommendations regarding this business are as follows: "Do not buy a Ford and especially not from this dealer", "Check to see if your warranty is covered through different mechanic", "Stay away from Jeff Smith".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simmons Rockwell has 2.1 star rating based on 27 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Came back 4 times, Salesman kevin.
Cons: Attitude and lies about parts being ordered, Deception, Scamming people.Recent recommendations regarding this business are as follows: "Do not buy a Ford and especially not from this dealer", "Check to see if your warranty is covered through different mechanic", "Stay away from Jeff Smith".
Most users want Simmons Rockwell to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Maverick Hybrid problems
- Service horrible
Preferred solution: Full refund
User's recommendation: Do not buy a Ford and especially not from this dealer
Fixing what did not need to be fixed
I have a 2014 ford f150 that I bought from them. I had an issue one day when I went to stop at a stop sign and my break peddle dropped to the floor.
So I contacted Simmons and Rockwell to get it looked at because the brakes were good on it. I had to take it to Bath to have them look at it. When I went to pick it up, they told me there was nothing wrong with it. I went to start my truck with the mechanic standing there, and my truck would not start.
First time I ever had my truck not start. So the mechanic pulled it back in and said it was a fuse. I drove home and a couple of days later I had the same issue. My truck would not start and had to have it towed to the Horseheads service center.
They said it was some other part on the top side of the motor, and they replaced it. Took my truck back home and a week later same issue again truck would not start and had to have it towed. The lady and the service center said they would have to send it to Bath again. I knew with holidays that week it would take a little longer,, so I gave them almost and extra week before contacting them.
I called Bath and asked about my truck. The guy said they did not have my truck, that maybe it was at the Hornell shop. I called Hornell and they did not have it. I called the Horseheads shop and spoke with a guy this time, and he said he would check into it and call me back.
The guy did call me back and said my truck was still there, that no one sent it to Bath. By this time they had my truck almost 2 weeks. I asked him why it was not sent. He said made actually I think you were just dropped.
Out of sight, out of mind. He sent my truck to Bath that day. I contacted Bath and spoke with the service guy and explained to him, I think it may be the automatic start. He said they would check things out, and they would call me.
I get a call from Bath telling me my truck was 3/4 of a tank of diesel fuel. I was like, how did it get diesel fuel in it. The last place I got gas, the diesel fuel pumps, are on the opposite side of the store. But they swore that, that was what is in it.
It would cost me just over $6000.00 to fix it. I had to call my insurance company to make a claim. When the insurance claims guy called me after checking on the truck he told me he did not think it was diesel fuel, but there was a little discoloration in my gas and regardless it was messing with my truck. Well after almost 3 months I get a call to come pick up my truck and the guy tells me that after all the work my truck still would not run,, so he unhooked my automatic star, andd it ran fine.
So if he had done told him in the beginning I would not have had made a claim for $6000.00 on my insurance.
Simon's Rockwell love to scam the *** out of people. Never again will I purchase a vehicle from them.
- Scamming people
Preferred solution: Let the company propose a solution
User's recommendation: Check to see if your warranty is covered through different mechanic
Pissed customer
User's recommendation: Stay away from Jeff Smith
Poor customer service
Preferred solution: Let the company propose a solution
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Verified ReviewerNo respect for your repeat business, buying from them is what you should expect from a shady used car salesmen
General Manager, Mr. Hamilton, guess after ten vehicles I’ve purchased you don’t need my business, my friend , family or coworkers. “ Got it”!
Sent a personal email with everything quoted below and all I got back in reply....... hear the crickets.
$60,000.00 loss hope it was worth it.
- Deception
Preferred solution: Let the company propose a solution
Disappointed and never again
Stay away,far away
Preferred solution: none,
Engine blow from a recall fix
Preferred solution: Want company to fix their mistake. Need a new engine.
Bait and Switch artists
Service Bath location
Service @ Simmons-Rockwell Dodge Dealer in Bath
Never purchasing another vehicle thru Simmons -Rockwell!! Took our Dodge Ram in for service today under their “extended warranty program” it needs u joints n ball joints, tires are even cupping!!
Was told not covered bc they are still up to “their specs” truck shakes all over but they replaced ONE u joint!!
Previous to this we took my Durango in for service. The #2 cylinder miss fired n the traction control lights keep coming on!! They had my Durango 5 days, they drove it all over to “try to get it to do it again” n supposedly they couldn’t figure out what was wrong w it n if it does it again to bring it back!! Yes the check engine light was on, yes there were codes!!
Did I mention my Durango was returned to me w an empty gas tank?? Nice huh?
Endless issues!! Don’t waste ur money on extended warranty when they have idiots for mechanic!!
We have purchased our last 3 vehicles from Simmons n Rockwell, sad it had to come to this!! Also check out the complaints on the better business bureau website!!
https://www.bbb.org/us/ny/elmira/profile/new-car-dealers/simmons-rockwell-0041-3000****/complaints
Simmons-Rockwell
Dissatisfied
Refused to sell to women
ALWAYS A VALVE OR SEAL JOB
- Attitude and lies about parts being ordered
Preferred solution: Full refund
Extended warranty rip off
Sales
Made it right
About
Simmons Rockwell is a private held company that has been on the market since 1998. It is a famous used car dealer with headquarters based in Hornell, NY. Customers can find different cars models including Ford, Jeep, Buick, Cadillac, Hyundai, Nissan, etc. of different types, such as convertible, coupe, sedan, wagon, SUV and van. In addition, Simmons Rockwell provides auto maintenance and repair services, including a broad selections of new and pre- used parts for a range of vehicles. The company offers a full lifetime warranty on all body parts and paint repairs. If the servicing takes too long, clients may also enjoy comfortable waiting areas.
Simmons Rockwell is ranked 491 out of 3230 in Dealers category
USA
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Don't take your trade-in to some or Rockwell's they will rip you off
You're lucky to be living in the here and now. Obviously you are too young to recall the advent of foreign cars in the U.S.
with 6 months seeming reasonable for parts and components for your Datsun.
Folks now are accustomed to instant gratification which just isn't a law of the universe but an occasional convenience when found. There's no excuse for keeping you physically waiting around for something they don't have, but not everything is instantly available at all times.
Shut up old man, Times change. This isn’t the 1970s.
Of course it took longer in the old days but it shouldn’t take as long in 2019. The guy has a legitimate gripe.