Michelle A Zyj
map-marker Hornellsville, New York

Maverick Hybrid problems

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Maverick constantly has dead battery. Can start with jump. Having to do it everyday. Took to dealer and they recharged the 12v battery and next morning the truck was dead. Glad NY has lemon law. When I called dealer about vehicle being dead again, told I could have appointment in 5 days. No loaner vehicle available. My only source of transportation with cancer. Vehicle a little more than 2 months old. Horrible dealer.
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Cons:
  • Service horrible

Preferred solution: Full refund

User's recommendation: Do not buy a Ford and especially not from this dealer

Marsha R Upg
map-marker Big Flats, New York

Fixing what did not need to be fixed

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I have a 2014 ford f150 that I bought from them. I had an issue one day when I went to stop at a stop sign and my break peddle dropped to the floor.

So I contacted Simmons and Rockwell to get it looked at because the brakes were good on it. I had to take it to Bath to have them look at it. When I went to pick it up, they told me there was nothing wrong with it. I went to start my truck with the mechanic standing there, and my truck would not start.

First time I ever had my truck not start. So the mechanic pulled it back in and said it was a fuse. I drove home and a couple of days later I had the same issue. My truck would not start and had to have it towed to the Horseheads service center.

They said it was some other part on the top side of the motor, and they replaced it. Took my truck back home and a week later same issue again truck would not start and had to have it towed. The lady and the service center said they would have to send it to Bath again. I knew with holidays that week it would take a little longer,, so I gave them almost and extra week before contacting them.

I called Bath and asked about my truck. The guy said they did not have my truck, that maybe it was at the Hornell shop. I called Hornell and they did not have it. I called the Horseheads shop and spoke with a guy this time, and he said he would check into it and call me back.

The guy did call me back and said my truck was still there, that no one sent it to Bath. By this time they had my truck almost 2 weeks. I asked him why it was not sent. He said made actually I think you were just dropped.

Out of sight, out of mind. He sent my truck to Bath that day. I contacted Bath and spoke with the service guy and explained to him, I think it may be the automatic start. He said they would check things out, and they would call me.

I get a call from Bath telling me my truck was 3/4 of a tank of diesel fuel. I was like, how did it get diesel fuel in it. The last place I got gas, the diesel fuel pumps, are on the opposite side of the store. But they swore that, that was what is in it.

It would cost me just over $6000.00 to fix it. I had to call my insurance company to make a claim. When the insurance claims guy called me after checking on the truck he told me he did not think it was diesel fuel, but there was a little discoloration in my gas and regardless it was messing with my truck. Well after almost 3 months I get a call to come pick up my truck and the guy tells me that after all the work my truck still would not run,, so he unhooked my automatic star, andd it ran fine.

So if he had done told him in the beginning I would not have had made a claim for $6000.00 on my insurance.

Simon's Rockwell love to scam the *** out of people. Never again will I purchase a vehicle from them.

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Loss:
$6500
Cons:
  • Scamming people

Preferred solution: Let the company propose a solution

User's recommendation: Check to see if your warranty is covered through different mechanic

Stephanie L Uaq
map-marker Big Flats, New York

Pissed customer

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Had Jeff Smith for a salesman an can't find him. He's always texting on his phone an hides in Simmons cars on Simmons time to talk to his girlfriend. I've seen him hiding an watched him one day he was in the car talking on his phone for three hours. Would never go to him again an won't recommend him.
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User's recommendation: Stay away from Jeff Smith

Jess D Ehy
map-marker Hornellsville, New York

Poor customer service

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In 2020 I bought a 2019 Ford Escape. Recently I was going to trade my truck in on a new 2020 Ram 1500 . The truck I was interested in did not have any pictures. I contacted Hornell NY and Elmira NY asking for actual pictures of the vehicle. Needless to say 5 days go by and not one picture of the vehicle.
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Preferred solution: Let the company propose a solution

Wickham E

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Verified Reviewer

No respect for your repeat business, buying from them is what you should expect from a shady used car salesmen

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Updated by user Nov 11, 2019

General Manager, Mr. Hamilton, guess after ten vehicles I’ve purchased you don’t need my business, my friend , family or coworkers. “ Got it”!

Updated by user Nov 11, 2019

Sent a personal email with everything quoted below and all I got back in reply....... hear the crickets.

Updated by user Nov 11, 2019

$60,000.00 loss hope it was worth it.

Original review Nov 11, 2019
I’ve been a loyal customer to this dealership, having purchased ten vehicles from the Hallstead dealership over the past 18 years. I have went out of my way to brag this dealership to friends, family and coworkers. This word of mouth has been a blessing with more sales to their dealership. This 18 year journey has had some bumps with dishonesty from sales and service, but in the end issues were resolved and those issues were more from dealership growing pains and inexperienced staff. Recently that all changed, I contacted a salesperson who I trusted and have made repeat purchases with. I found a new vehicle on their website , contacted the salesperson via Phone, text and email. I gave a detailed message communicating my interest, my trade info. Including amount of money still owed on the trade, mileage, and the maximum I expected to pay in a new monthly payment. I requested credit applications sent to mine and my wife’s emails to get that out of the way before we visited the dealership. Made further calls asking reassurance the credit application was received, reviewed and set up a firm time to meet with the salesperson. Got to the dealership early was left standing in the doorway with my two sons , while they searched for the salesperson, finally get set down . After more wasted time started giving my info , reiterating things that were sent in original communication. Sit for another 1/2 an hour and the finance guy , ( who I’ve dealt with on numerous other purchases) starts to go over numbers. I always do my homework and know ahead of time the general low and high trade in-values. First the bomb they offer 3 thousand less than the poor to fair quality of the trade, with only 26 thousand miles, (by the way they have my exact vehicle on their lot in only a fair to good condition VS my mint condition vehicle , theirs has 6 thousand more miles on it and they are asking 6 thousand more than what they are offering me. Than the finance guy tries to give me a lecture on how sometimes depreciation and buying , you have to basically bite the bullet and pay a higher payment, his quote you know you’ve bought so many vehicles I don’t have to tell you! “And lastly the bottom falls out , tells me a lease payment and or car purchase payment of over 400 dollars more than I’m currently paying."................hello did anyone read the email, read the text, or listen when we talked on the phone! Pissed wouldn’t explain my disappointment. So then the salesperson and finance guy got up mumbling something about let’s see if there’s something else we can do , leave us and went and hid I guess, sat there for another 1/2 an hour. Got up and left. I could have went to a fly by night used car dealership and been treated better and more honestly. Had someone read and did their homework they could have simply got back to me and communicated the payment I was looking for wasn’t achievable and I would have opted to look for another new vehicle with less bells/ whistles and got the payment I wanted. Simmons Rockwell it was fun , but now you are dead to me, my family , friends and surely I will communicate to the 2500 co-workers I employed with to steer clear of your dealerships.
View full review
Loss:
$60
Cons:
  • Deception
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Owego, New York

Disappointed and never again

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I’ve been a loyal customer to this dealership, having purchased ten vehicles from the Hallstead dealership over the past 18 years. I have went out of my way to brag this dealership to friends, family and coworkers. This word of mouth has been a blessing with more sales to their dealership. This 18 year journey has had some bumps with dishonesty from sales and service, but in the end issues were resolved and those issues were more from dealership growing pains and inexperienced staff. Recently that all changed, I contacted a salesperson who I trusted and have made repeat purchases with. I found a new vehicle on their website , contacted the salesperson via Phone, text and email. I gave a detailed message communicating my interest, my trade info. Including amount of money still owed on the trade, mileage, and the maximum I expected to pay in a new monthly payment. I requested credit applications sent to mine and my wife’s emails to get that out of the way before we visited the dealership. Made further calls asking reassurance the credit application was received, reviewed and set up a firm time to meet with the salesperson. Got to the dealership early was left standing in the doorway with my two sons , while they searched for the salesperson, finally get set down . After more wasted time started giving my info , reiterating things that were sent in original communication. Sit for another 1/2 an hour and the finance guy , ( who I’ve dealt with on numerous other purchases) starts to go over numbers. I always do my homework and know ahead of time the general low and high trade in-values. First the bomb they offer 3 thousand less than the poor to fair quality of the trade, with only 26 thousand miles, (by the way they have my exact vehicle on their lot in only a fair to good condition VS my mint condition vehicle , theirs has 6 thousand more miles on it and they are asking 6 thousand more than what they are offering me. Than the finance guy tries to give me a lecture on how sometimes depreciation and buying , you have to basically bite the bullet and pay a higher payment, his quote you know you’ve bought so many vehicles I don’t have to tell you! “And lastly the bottom falls out , tells me a lease payment and or car purchase payment of over 400 dollars more than I’m currently paying."................hello did anyone read the email, read the text, or listen when we talked on the phone! Pissed wouldn’t explain my disappointment. So then the salesperson and finance guy got up mumbling something about let’s see if there’s something else we can do , leave us and went and hid I guess, sat there for another 1/2 an hour. Got up and left. I could have went to a fly by night used car dealership and been treated better and more honestly. Had someone read and did their homework they could have simply got back to me and communicated the payment I was looking for wasn’t achievable and I would have opted to look for another new vehicle with less bells/ whistles and got the payment I wanted. Simmons Rockwell it was fun , but now you are dead to me, my family , friends and surely I will communicate to the 2500 co-workers I employed with to steer clear of your dealerships.
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Ernest R Ltx
map-marker Hornellsville, New York

Stay away,far away

simple coolant temp sensor,$ 1800.00 scam and 2 weeks of waiting, traded truck to another dealer just to stop the bleeding and the unbelievable frustration with everyone there.Had to have a blowout in the Service dept to get someone to put it together so I could get rid of it, no loyalty to a multi new vehicle buyer, pathetic business.
View full review
Loss:
$18
Reason of review:
Poor customer service

Preferred solution: none,

Erin Ngn

Engine blow from a recall fix

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Simmons Rockwell - Engine blow from a recall fix
Simmons Rockwell - Engine blow from a recall fix - Image 2
I bought my car from simmons rockwell in elmira ny. Recently had an engine recall fixed by them. I was told the technicians had to go for training so they knew how to fix the recall issue. I drove an hour out of my town yesterday, and my engine blew up. Oil pouring out everywhere. Engine knocking. Left me stranded in the middle of no where at 9pm. Never had any issues with my car until their techs had to take my engine out to fix a recall. I am so unhappy. I now have no car due to inexperienced unknowledgable and uncaring techinicians. I will be calling simmons tomorrow to demand they fix my car. So mad.
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Reason of review:
Engine failure after recall repair

Preferred solution: Want company to fix their mistake. Need a new engine.

not b
map-marker Urbana, New York

Bait and Switch artists

I was recently looking to purchase a truck from Simmons Rockwell. As I am from the Rochester, NY area, I wanted to ensure the truck was still available. I contacted the Bath location and was advised the truck was still there. The ad on their website indicated a price of $26,999, which is a ridiculously low price for a 2018 GMC. I spoke with a sales rep who stated "yes we still have it, and the price is reduced to $29,000". I advised him the ad said 26,999. The sales rep stated he would look into it. The following day, he contacted me and advised "it was an error in the ad" and the real price is 29,000. I have spoken to several people in the auto dealer industry and they advised that Simmons Rockwell is known to do this. They will put an ad with one price or mileage, and the actual price or mileage is different. They then put the blame on the marketing firm for putting the wrong information. Typical bait and switch nonsense. Caveat emptor folks.
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Reason of review:
Pricing issue
Krystal K Llv
map-marker Urbana, New York

Service Bath location

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Service @ Simmons-Rockwell Dodge Dealer in Bath

Never purchasing another vehicle thru Simmons -Rockwell!! Took our Dodge Ram in for service today under their “extended warranty program” it needs u joints n ball joints, tires are even cupping!!

Was told not covered bc they are still up to “their specs” truck shakes all over but they replaced ONE u joint!!

Previous to this we took my Durango in for service. The #2 cylinder miss fired n the traction control lights keep coming on!! They had my Durango 5 days, they drove it all over to “try to get it to do it again” n supposedly they couldn’t figure out what was wrong w it n if it does it again to bring it back!! Yes the check engine light was on, yes there were codes!!

Did I mention my Durango was returned to me w an empty gas tank?? Nice huh?

Endless issues!! Don’t waste ur money on extended warranty when they have idiots for mechanic!!

We have purchased our last 3 vehicles from Simmons n Rockwell, sad it had to come to this!! Also check out the complaints on the better business bureau website!!

https://www.bbb.org/us/ny/elmira/profile/new-car-dealers/simmons-rockwell-0041-3000****/complaints

Simmons-Rockwell

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Reason of review:
Poor customer service
Lucy l Set
map-marker Elmira, New York

Dissatisfied

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On Sep. 5th i had my driver side car window looked at because it would go down but would not go back up. They said they would order the part, I only have two days a week that i can come in to have it fix, so my appointment was a couple weeks later, i show up on the 26th only to wait 40 mins for them to tell me that the part has not arrived yet, so made another appointment for the 3rd of Oct. only to be dissatisfied once again said they would call when the part comes in. I should not take a month or more for a part to come in, I've heard too many complaints about this just waiting in the waiting room there... someone should be checking into this, the people who currently work there are not doing there job that they are being paid to do.
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Reason of review:
Order processing issue
3 comments
Guest

Don't take your trade-in to some or Rockwell's they will rip you off

Guest

You're lucky to be living in the here and now. Obviously you are too young to recall the advent of foreign cars in the U.S.

with 6 months seeming reasonable for parts and components for your Datsun.

Folks now are accustomed to instant gratification which just isn't a law of the universe but an occasional convenience when found. There's no excuse for keeping you physically waiting around for something they don't have, but not everything is instantly available at all times.

Guest
reply icon Replying to comment of Guest-1573277

Shut up old man, Times change. This isn’t the 1970s.

Of course it took longer in the old days but it shouldn’t take as long in 2019. The guy has a legitimate gripe.

View more comments (2)
Anonymous
map-marker Elmira, New York

Refused to sell to women

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Have cash down good credit and can’t even get a return call. Bait in switch with crosstrek. Lied to get financial info. Hit my credit then refused to even answer an email? General Manager Billy coward won’t even email back filing a BBB, FTC complaint to follow. Maybe I will film this
View full review
Reason of review:
Poor customer service
Loret R
map-marker Elmira, New York

ALWAYS A VALVE OR SEAL JOB

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Service issue for a 2012 Subaru. Set up appointment online and got call rescheduling as issue was a bit complex for them. Was put out a couple of weeks due to making sure parts were available, warranty and recall. They were informed exactly what parts were needed and I was guaranteed would be complete in one day. Dropped vehicle off at 8 am, phone call in afternoon, no parts, had to order and recall would take a week. Car was there for 3 days before they let us know it was done. Left there due to inability to pick it up as daughter was back at college. Next week recall was done. Other issue was to have them check for an oil leak. Wow a car with 90k miles needs new gaskets/seals already. Seems that is the answer to everyone's oil problem there. Oh and when they are looking for oil leaks, looking at the oil level is a totally different request.
View full review
Loss:
$65
Cons:
  • Attitude and lies about parts being ordered
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Hornell, New York

Extended warranty rip off

Purchased an extended warranty from Simmons Rockwell in Hornell and is virtually useless. Close to corruption.
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1 comment
Guest

hornell, is the worst I don't know how all employees can live with themselves ripping people off.

Anonymous

Sales

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Called on Thursday regarding an inquiry about a Terrain, spent time talking to a salesman on the phone & 5 days later I have not heard a single thing back! I will defenitely not be purchasing a car here.
View full review
Reason of review:
Poor customer service
Anonymous

Made it right

Simmons Rockwell higher ups saw my complaint about a trailer hitch refund and told the dealership to pay me for it. So eventually, I got a check for what we put into the truck! If you remember, we had to return our truck after 2 weeks because it would not pass inspection in PA, but before that time, we purchased and installed a new class 2 trailer hitch. When we returned the truck because of the lemon laws, we bought a brand new 2017 from them. But they would not add the cost of the new hitch into the deal. Yes, it was only about $200.00 dollars and when one is dropping 30,000 on a new truck, it is a drop in the bucket. but it was the principle of the thing. they were getting their uninspectable truck back in a better condition than they sold it to us,,,with a new trailer hitch. I was pissed. So I wrote to upper management about how I was feeling ripped off, especially since I was buying a brand new truck from these same people!! So I was glad when upper management said we would get our hitch costs refunded.
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Reason of review:
Problems with payment

About

Summary

Simmons Rockwell is a private held company that has been on the market since 1998. It is a famous used car dealer with headquarters based in Hornell, NY. Customers can find different cars models including Ford, Jeep, Buick, Cadillac, Hyundai, Nissan, etc. of different types, such as convertible, coupe, sedan, wagon, SUV and van. In addition, Simmons Rockwell provides auto maintenance and repair services, including a broad selections of new and pre- used parts for a range of vehicles. The company offers a full lifetime warranty on all body parts and paint repairs. If the servicing takes too long, clients may also enjoy comfortable waiting areas.

Simmons Rockwell reviews and complaints

Simmons Rockwell is ranked 491 out of 3230 in Dealers category

Area Served

USA

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