I bought a sx4 about 2 years ago stacy is the serves manager in the big flats store during this time I had to worry about them doing something to it one time my brake peddle went to the floor .she had got an a phone call told her to it as for the brake that could have...Read more
Bought a used vehicle with 21,000 miles. Tires un-inspectable, missing floor mat, 1 key, not the correct bedliner, never changed the oil, and registered the vehicle for incorrect weight. Their best offer was 2 tires for the back. Strait off the auction block...Mark...Read more
Richfield Springs, New York
I recently purchases a 2013 fiat 500 from you. Roger payne was my salesman. I am totally not happy with the purchase. I have had many issues with this vehicle and i have had it for just six months. The last service issue i feel should have been covered by my...Read more
Refund Policy Review
GMC parts dept in bath ny is terrible, I bought a part there and they refused to give me a cash refund said they'd Mail a check in a few days! They do not refund any cash on parts! You have to wait for a check are you kidding me!
I keep getting emails and phone messages saying my car is due for service. When service was actually due, I tried to make an appointment online and the website doesn't work (tried many times). The next morning I called the service department, got a recording and left...Read more
I purchased my 2012 escape from Simmons Rockwell in bath, September of last year. I wanted to trade in my vehicle for one with more of the bells and whistles. I had already checked my trade in value, so I knew what it was worth before going in. My vehicle is in...Read more
Dundee, New York
Overcharge customers and do not fix right. I will never go there again. Jeff and Jessica in service department are very rude and talk down to customers. I was charged $2300 and was told my truck was fixed. After driving less than 50 miles, the truck started to act up...Read more
Union Dale, Pennsylvania
after buying a couple vehicle from simmons Rockwell it was time to buy another. we went to the hornell dealership in the market for a used ford escape, after they showed us one out of about 10 they wouldn't so use anymore and tried to sell us a ford edge. after...Read more
I canot seem to get a copy of what is waranted under this auto service policy.I have tryed to get it from the dealer. I have also tried to get it from First Extended Warranty no results, I have call used car manager several time no results. I have also tryed to cancel...Read more
After almost 2 decades of doing business and referring multiple customers over those years that bought countless number of cars Simmons hire ups refused to resolve their mistake with a car purchase for a member of our team. We will never do business with this...Read more
After a family member had such a positive experience through Chevy ,I decided to lease from Chrysler but had terrible experience from the beginning.Was looking at a car but was offered another for a little less a month.Was told the car had all the same features but...Read more
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