Simmons Rockwell Complaints and Reviews

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Simmons Rockwell
Main address: 1160 County Rt 66 14843 Hornell NY
607-324-4444, 607-398-6666, , ,
  • 15 complaints
  • $13.9K claimed losses
  • $925 average
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  • Aug 07
  • Dealers
  • Misleading Website Information
  • 213

In August 2014, saw an ad on the website for a 2013 chevy cruze. Called the dealership in Bath, NY and was told the car was located in Elmira, NY and would be shipped to Bath, NY to be seen the next day at 10AM. Low and behold, that next morning, the car was not at the location and could not be found at the Elmira, NY location. Turns out, the car was located in Hallstead, PA at the dealership... Read more

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  • Oct 17, 2013
  • Dealers
  • 2010 Jeep Patriot
  • 224

Bought a 2010 jeep patriot June of 2012. The day I drove it off the lot I immediately started seeing little problems with it. I called the hallstead office (the location I bought it from) and addressed the situation with it. about a week later they were able to get it in for repair. I took it down and they said they couldn't find an issue. So the issue continued to get worse and worse. I ended up... Read more

Was this review helpful? 4 5


  • Jul 27, 2013
  • Equipment
  • Catalytic Converter
  • 218

Buyer Beware!! We recently had an issue with our 2007 Hyundai needing a new catalytic converter - so we were told. Service rep A called to inform us of their findings and that it would cost $1008.00. Our car was barely over the 80,000 emissions warranty and were informed Hyundai refused to offer any goodwill gesture to us toward the repair. The price quote on the work order I was given went... Read more

Was this review helpful? 2 0


  • Jul 16, 2013
  • Dealers
  • Hallstead, Pennsylvania
  • Unprofessional Dealership
  • 1
  • 1
  • 387

I went to simmons rockwell in hallstead PA on saturday 7/13/2013. I was looking at a jeep. I got to the dealership at 11:30am. I asked for my trade in value for my 2010 dodge avenger RT. I had already known what it was worth due to research on kbb and My trade in value was 10000.00. After they looked at and drove my car I asked what their offer was and they would not tell me. at... Read more

Was this review helpful? 7 1


  • Oct 08, 2012
  • Dealers
  • Binghamton, New York
  • Auto Purchase
  • 1
  • 1
  • 348

I picked a Truck I liked asked for trade value on my 2009 car. They tried to tell me they were giving me about $3000 more for my car then they were. They jacked the price of the truck by about $3000 then tried to tell me it was "like " they were giving me about $7000 for my car. I have bought other cars from them in the past ...I will be hard pressed befor I buy from them again. Big Flats... Read more

Was this review helpful? 1 1


  • Sep 21, 2012
  • Service Centers and Customer Services
  • Santee, California
  • Ford Truck
  • 1
  • 1
  • 290

got a paper in the mail saying my truck had a recall. called on wednesday morning to schedule an appt, made it for friday afternoon. the service department said it would take a half hour to fix the problem. get there on friday trucks in there for 10minutes they come out and say yea your truck needs the new part can we schedule another appt to get it fixed. i about lost it gas 4.15 a gallon,its... Read more

Was this review helpful? 4 9


  • Aug 19, 2012
  • Dealers
  • Scranton, Pennsylvania
  • Chevy Truck Warranty
  • 1
  • 1
  • 573

salesman offered me to buy extended warranty, on parts and laborer, cost me 1900.00. was lead to believe if my motor or transmission went out, all I would have to pay is 100.00 deductible, my transmission went out, and guardian will only pay to replace my transmission with a used transmission that I have no Idea what I will be receiving, to have the job done right I have to pay another 860.00... Read more

Was this review helpful? 3 12


  • Jul 31, 2012
  • Dealers
  • Buffalo, New York
  • 2010 Ford F150 Platinum
  • 6
  • 6
  • 529

We test drove a used truck on Saturday 7/28/12 and called the following Monday to let the salesman know we were on our way (1 hour drive one way). When we got there the salesman met us in the parking lot to tell us the truck was being test driven by someone else and before we knew what happened.. it was sold! We were livid. We were lied to, we were mislead and when the manager came to talk to... Read more

Was this review helpful? 18 35


  • Nov 19, 2011
  • Dealers
  • Millerton, Pennsylvania
  • Gmc Acadia
  • 1
  • 1
  • 458

We purchased a GMC Acadia from Simmons and Rockwell; after driving it for six months we experienced check engine lights, upon review we learned thru onstar that the timing chain was loose- not a big deal. SR took the car in checked it out and said nothing was wrong! A week later same issue this went on for six weeks. SR took the car in tore the top half of the motor off and "fixed" it, we drove... Read more

Was this review helpful? 14 21


  • Oct 06, 2011
  • Auto
  • Scranton, Pennsylvania
  • Auto Saver System
  • 3
  • 3
  • 474

sr autosaver system on my first car didnot work rusted out. #2auto saver was instaled wrong wires under hood burnt so when it comes to#3 they say sign here inishle here push u out the door. when iread the contract the next day and found they put tis worthless gorbage on this car I called sales Iwas told that they would take care of it. they charged for it told me the sales man isnot there any... Read more

Was this review helpful? 8 12
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