Simmons RockwellComplaints and Reviews

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2.0 Based on 6 reviews
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  • Nov 22
  • Dealers
  • Dundee, New York
  • 2012 Ford Escape
  • 7

I purchased my 2012 escape from Simmons Rockwell in bath, September of last year. I wanted to trade in my vehicle for one with more of the bells and whistles. I had already checked my trade in value, so I knew what it was worth before going in. My vehicle is in excellent condition. I was offered 5000 below trade in value. I was shocked. The finance "manager" at the Chevy building, was rude and... Read more

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  • Oct 28
  • Dealers
  • Union Dale, Pennsylvania
  • 2010 Ford F-350
  • 42

Overcharge customers and do not fix right. I will never go there again. Jeff and Jessica in service department are very rude and talk down to customers. I was charged $2300 and was told my truck was fixed. After driving less than 50 miles, the truck started to act up the same as it was when I took it in. Called Jeff back and he told me if I wanted to bring it back he would have to schedule it in... Read more

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  • Sep 21
  • Dealers
  • Rochester, New York
  • 2015 Ford Escape
  • 151

after buying a couple vehicle from simmons Rockwell it was time to buy another. we went to the hornell dealership in the market for a used ford escape, after they showed us one out of about 10 they wouldn't so use anymore and tried to sell us a ford edge. after telling them we were not interested in a edge we are looking for a escape. they did let us test drive the one we like. after the test... Read more

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  • Sep 08
  • Dealers
  • Rochester, New York
  • 60

I canot seem to get a copy of what is waranted under this auto service policy.I have tryed to get it from the dealer. I have also tried to get it from First Extended Warranty no results, I have call used car manager several time no results. I have also tryed to cancel nd they want me to drive 80 miles to dealer. they want to check miles I said i would go to notry they they have to see it, it is a... Read more

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Y does that woman on commercial say 999 like that rediculous very annoying say it rite she sounds retarded Add comment

Bad buying experience I attempted to buy a vehicle from them and it turned into a price change game so I declined there offere ! Very unprofessional people working there Add comment

GMC parts dept in bath ny is terrible, I bought a part there and they refused to give me a cash refund said they'd Mail a check in a few days! They do not refund any cash on parts! You have to wait for a check are you kidding me! Add comment

  • Feb 28
  • Dealers
  • New York, New York
  • Car Purchase
  • 1
  • 1
  • 463

After almost 2 decades of doing business and referring multiple customers over those years that bought countless number of cars Simmons hire ups refused to resolve their mistake with a car purchase for a member of our team. We will never do business with this dealership again as the rudeness and threat were beyond the pale. Caveat emptor applies to our dealings without question. They have lost a... Read more

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  • Feb 26
  • Dealers
  • Youngstown, Ohio
  • Car Lease
  • 200

After a family member had such a positive experience through Chevy ,I decided to lease from Chrysler but had terrible experience from the beginning.Was looking at a car but was offered another for a little less a month.Was told the car had all the same features but after leaveing the lot ,discovered car was not the same.When calling to voice concerns the manager said i should have paid closer... Read more

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  • Feb 20
  • Dealers
  • Binghamton, New York
  • Positive Experience
  • 195

I have purchased several autos from Simmons-Rockwell and recommended to a number of people they try the same. Your TV ads about the Ford Escape uses a reader who clearly says EXcape and this really grates. I have had ads placed and had readers use colloquial pronunciation for chimney, he said chimIney. You guys are better than this. This may sound like a quibble but my whole family groans... Read more

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