Simmons-Rockwell Complaints and Reviews

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GMC parts dept in bath ny is terrible, I bought a part there and they refused to give me a cash refund said they'd Mail a check in a few days! They do not refund any cash on parts! You have to wait for a check are you kidding me! Add comment

  • Feb 28
  • Dealers
  • New York, New York
  • Car Purchase
  • 1
  • 1
  • 206
  • REVIEW RATING 4/5

After almost 2 decades of doing business and referring multiple customers over those years that bought countless number of cars Simmons hire ups refused to resolve their mistake with a car purchase for a member of our team. We will never do business with this dealership again as the rudeness and threat were beyond the pale. Caveat emptor applies to our dealings without question. They have lost a... Read more

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  • Feb 26
  • Dealers
  • Youngstown, Ohio
  • Car Lease
  • 95
  • REVIEW RATING 4/5

After a family member had such a positive experience through Chevy ,I decided to lease from Chrysler but had terrible experience from the beginning.Was looking at a car but was offered another for a little less a month.Was told the car had all the same features but after leaveing the lot ,discovered car was not the same.When calling to voice concerns the manager said i should have paid closer... Read more

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  • Feb 20
  • Dealers
  • Binghamton, New York
  • Positive Experience
  • 85
  • REVIEW RATING 4/5

I have purchased several autos from Simmons-Rockwell and recommended to a number of people they try the same. Your TV ads about the Ford Escape uses a reader who clearly says EXcape and this really grates. I have had ads placed and had readers use colloquial pronunciation for chimney, he said chimIney. You guys are better than this. This may sound like a quibble but my whole family groans... Read more

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  • Jan 25
  • Dealers
  • Kingston, Pennsylvania
  • 2014 Cadillac
  • 1
  • 1
  • 125
  • REVIEW RATING 4/5

Looked at 2014 Cadillac with 12000 miles.Auto Check said car was never in an accident.Omg,three sides were hit with mismatched body lines,dented parts,some missing,steering wheel crooked and much more.I felt bad for the salesmen that the company gave him this piece of junk to sell.They are going to have a lawsuit from who ever buys this car.Car was brought from Big Flats to Hallstead,Pa.The first... Read more

Was this review helpful? 2 1

  • Dec 17, 2014
  • Dealers
  • Big Flats, New York
  • 2008 Chrysler Sebring
  • 345
  • REVIEW RATING 4/5

My family has been buying cars from this org. since the 1990's and have always had the best cars and service. I purchased a car in 2012 and had the worst experience of my life and will never consider this company again. I was run off the road by a drunk driver and my car totaled. I need a car fast and thought this would be the best place as my past experience was successful. The sales rep set up... Read more

Was this review helpful? 1 2

  • Dec 06, 2014
  • Dealers
  • Tioga, Pennsylvania
  • Price Range
  • 1
  • 1
  • 219
  • REVIEW RATING 4/5

Never trust the people there.i looked about 6months for the right car.first time the sold the one I want in about 30 minutes time.i waited and kept looking until I found the right one,when I went to pick it up and after about a month I had a light click on and they had raised the price a1,000.00more than when I saw it the first time.called mananger and he says nothing can be done ,so I got... Read more

Was this review helpful? 1 2

  • Aug 07, 2014
  • Dealers
  • Misleading Website Information
  • 1
  • 1
  • 453
  • REVIEW RATING 5/5

In August 2014, saw an ad on the website for a 2013 chevy cruze. Called the dealership in Bath, NY and was told the car was located in Elmira, NY and would be shipped to Bath, NY to be seen the next day at 10AM. Low and behold, that next morning, the car was not at the location and could not be found at the Elmira, NY location. Turns out, the car was located in Hallstead, PA at the dealership... Read more

Was this review helpful? 1 2

  • Oct 17, 2013
  • Dealers
  • 2010 Jeep Patriot
  • 432
  • REVIEW RATING 5/5

Bought a 2010 jeep patriot June of 2012. The day I drove it off the lot I immediately started seeing little problems with it. I called the hallstead office (the location I bought it from) and addressed the situation with it. about a week later they were able to get it in for repair. I took it down and they said they couldn't find an issue. So the issue continued to get worse and worse. I ended up... Read more

Was this review helpful? 4 5

  • Jul 27, 2013
  • Equipment
  • Catalytic Converter
  • 359
  • REVIEW RATING 5/5

Buyer Beware!! We recently had an issue with our 2007 Hyundai needing a new catalytic converter - so we were told. Service rep A called to inform us of their findings and that it would cost $1008.00. Our car was barely over the 80,000 emissions warranty and were informed Hyundai refused to offer any goodwill gesture to us toward the repair. The price quote on the work order I was given went... Read more

Was this review helpful? 3 0

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